All orders are processed within 1-3 business days. Shipping takes 3-8 business days, depending on your location and courier processing times. Please note that all timeframes refer to business days.

Delivery details and tracking information will be sent to your email within 24 hours. (Don’t forget to check your spam folder!)

After placing your order, you’ll receive an email with your shipping details within 24 hours.

Sometimes, the email ends up in your spam or junk folder, so please check there first. If you still can’t find it, feel free to reach out to us at info@thetruenorthgentleman.com, and we’ll be happy to assist you.

We offer a 30-day return policy. If you are unsatisfied with your purchase, you can return the item in its original condition within 30 days of receiving it for a refund. 

Simply email our support team at info@thetruenorthgentleman.com with your order number and reason for return. We’ll guide you through the next steps. 

We get this question a lot. At the moment, we are focused on serving our customers in Canada. However, we might expand and may offer international shipping in the future. Stay tuned for updates!